Estates and Facilities Helpdesk for Hospitals and Healthcare Providers

Our Facilities helpdesk has been designed for easy reporting and management of reactive maintenance requests from across your organisation

All requests and issues logged feed into one whole hospital system for easy management and tracking

Full reporting suite enables advanced filtering of open issues using a wide variety of search parameters

Maintenance Helpdesk compatible with multiple platforms

Accessible across multiple platforms such as phone, tablet and desktop computer

Users can log maintenance requests and report faults where they work, in real time

No need to download any apps or software, compatible with multiple web browsers.

Paperless reporting and tracking of maintenance issues

  • All requests and faults are fed into one helpdesk for easy access
  • Helpdesk automatically generates unique reference number for each incoming request
  • Issues can be prioritised and actioned directly from the helpdesk
  • Users can see a full history and track through to closure

Facilities Audit Software designed specifically for Healthcare Providers - Everywhere.

Whether your organisation is a private hospital group, an NHS trust, a community care team, a HSE hospital or a voluntary hospital

Whether your Healthcare setting is acute, intellectual disabilities, care of the elderly or community

Whether you are located in a city or in the heart of the countryside

No matter what country – Ireland, England, Scotland, Wales, Isle of Wight, Malta, Central Europe or Middle East, you will have maintenance issues that need to be reported, managed, tracked and actioned.

Report - Items Requiring Repair

Staff across your site can report items for repair directly from their own departments using our software.

No need for paper forms or phone-calls.

Repair requests can go straight to the helpdesk.

Staff can track the status of repairs to avoid duplication of requests.a

Medical Audits Estates and Facilities helpdesk can help you meet these needs

Hospital staff are busy caring for patients, so help them save time by letting them log and track requests using our sleek portal.

Our Hospital Maintenance helpdesk can be used in conjunction with other software systems in the Medical Audits range to enable users report estates and facilities repair and maintenance issues as they carry out audits across your organisation.

Users can seamlessly move from our NHS cleaning audit or our Health & Safety audit or indeed from any of our 80+ audit systems to report a maintenance issue directly to our helpdesk.

Unique range of audit and quality assurance auditing software to support the teams who support healthcare providers

At Medical Audits, our highly advanced, scalable and flexible audit and Quality Assurance platform gives healthcare providers the software they need for auditing, reporting and managing their estates and facilities departments

Our facilities management audit tools provide the real time data to help them identify solutions that will increase their efficiency and improve the service they provide

For more information about our facilities management audits click here

Amazing Features and Functionality as Standard

✔ Flexible, software to meet all your reporting needs
✔ Mobile software for hospitals and the community
✔ Real-time digital dashboards
✔ Web-based reporting system
✔ RAG charts and tables in real time
✔ Detailed analysis
✔ Tracking of issues raised through to closure
✔ Worklist generation and export

Medical Audits Healthcare Audit Software Product Range includes:

✔ Health and safety auditing software
✔ National cleaning standards audit software
✔ Estates and facilities auditing software
✔ Environmental hygiene audit software
✔ Software for auditing linen, waste, sharps, patient equipment and so much more
✔ Huge range of Clinical Audit software for Nursing and Medical staff
✔ Infection prevention and control audit software
✔ Surveillance software for monitoring Healthcare Associated Infections (HCAI)
✔ Hand hygiene auditing software
✔ Patient safety audit software including falls audit tools, pressure ulcer audit tools and more
✔ Cleaning Standards auditing software for hospitals
✔ Bespoke audit software development

Computerised off the Shelf (COTS) Software Solutions and bespoke software Solutions for all healthcare providers available

We work in partnership with healthcare providers such as hospitals, care homes, Disability services and contract companies, continuously designing and developing bespoke software to meet their auditing and commissioning needs.

✔ Maintenance & Repair Audits

✔ Waste Management Audits

✔ Health & Safety Audits

✔ Cleaning Audits

Cleaning & Hygiene

Monitor compliance with essential standards with our dynamic, responsive and robust system of auditing.

Audit to CQC & HIQA (2014) standards Identify Cleaning deficienciesTarget Resources to improve efficiencies

Quality Assurance

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Infection Prevention Control Audit Software